Returns and Exchanges
At Loveseer, customer satisfaction is our priority. We want you to love your purchase, but we understand that sometimes things don’t work out. If you’re not completely satisfied, we offer a convenient returns and exchange policy. Please read the guidelines below for complete details.
1. Eligibility for Returns and Exchanges
- ‘Loveseer’ does not offer refunds on sold goods; items can be exchanged.
- Exchanges can be made within 7 days of delivery.
- Items must be unused, unwashed, and in their original condition, with all tags, packaging, and accessories intact.
- Certain items, such as sale or discounted items, customized products, and intimates, may not be eligible for exchange. Please refer to the product page for more details.
2. How to Initiate a Return or Exchange
We strive to provide accurate descriptions and images of our products, but variations in color and texture may occur due to screen settings and lighting. Product specifications, including measurements and fabric details, are provided to the best of our knowledge.
3. Exchange Process
- We offer exchanges for size, color, or product swaps, depending on the availability of the requested item.
- Exchanges will be processed once the returned item has been received and inspected.
- If the item you request for exchange is out of stock, we will provide you with options to choose another product of equal value.
4. Refund Policy
- Please note that we do not offer refunds on any sold goods. However, if you are not satisfied with your purchase, you may exchange it for another item of your choice.
- The new item will be processed based on the exchange availability and your preferences.
- If an exchange is not possible, we may offer store credit, which can be used for future purchases.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will cover the cost of return shipping and send you a replacement item or offer a suitable alternative.
6. International Returns
- For international customers, return shipping costs and any applicable customs duties are the responsibility of the customer unless the item is faulty or incorrect.
- International returns must follow the same process as outlined above.
7. How to Contact Us
- For exchanges, or any questions, please contact our customer service team at:
- Email: loveseer.in@gmail.com
- Phone: +91 9316969249.
Thank you for choosing Loveseer. We are committed to providing the best shopping experience and ensuring that you are completely satisfied with your purchase. If you have any questions or concerns, please don’t hesitate to reach out to our support team.
